No one likes driving with a cracked windshield. However, insurance contracts often contain language that specifies how repairs will be handled. Usually it calls for an owner to inform their insurer of the damage so that inspections can be arranged in order to assess the cost of repair. Unscrupulous auto repair shops will sometimes circumvent this process by falsely alleging that the owner’s insurance company has already given authorization for the work to be completed. These false or misleading statements have at times, induced customers to proceed with windshield replacement without adhering to their contractual obligation under their policy of insurance by informing the insurer. Oftentimes the insurer only becomes aware of a needed repair when an invoice arrives in the office after work has already been completed. Insurers are provided no opportunity for appraisal when the windshield is replaced and the damaged one disposed of prior to invoicing the insurance company. When repairs are made in conjunction with the procedure outlined in the contract, not only is the safety of the owner ensured, unnecessary claims are kept in check, which prevents insurance premiums from edging upward.

Targeting exaggerated or outright false claims and preventing insurance fraud is something we take pride in accomplishing. We fight fraud on many levels, and with the proliferation of auto glass claims occurring in recent years, we feel it is vital to give attention to this niche practice area. For more information on how we can assist with auto glass claims, call us at (888) 354-7224.